US English (US)
GB English (UK)
IT Italian

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

English (UK)
US English (US)
GB English (UK)
IT Italian
  • Home
  • How to buy and participate
  • Pay and refund deposit

I received an email confirming the refund of the deposit, but I don't see the credit on my card statement, why?

Written by federica mucci

Updated at February 26th, 2024

Contact Us

If you haven't found the answer you're looking for, or if you prefer to receive a response from our customer service, please fill out the form below.
We will respond to you as soon as possible.

  • Let's start
    General Information Glossary
  • Register to Industrial Discount
  • Research
    Whatchlist
  • How to buy and participate
    Asynchronous Auction DM Competitive Auction Ongoing Auction Pay and refund deposit
  • After sales
    Settle payment Collection lot Export abroad Registered movable property
  • Guides and information material
+ More

Make sure that there is no deduction corresponding to the deposit payment; the amount is only temporarily held on the card pending approval. 

Once the authorization is released, the amount will become available again on your card by the card issuer according to their own management timelines for such transactions. 

For further details, we recommend contacting the Card Assistance Service, the number of which can be found on the back of your card. 

Once the release has been authorised, the amount will be made available again by the manager of your card according to its management times for this type of practice. 

For further details, we recommend contacting the Card Assistance Service whose number you can find on the back of your card.

missing credit verification email

Questo articolo è stato utile?

Si
No
Do you need more information?
Call our Costumer Service
at 0546 1913801

Related Articles

  • What type of credit card does your system accept?
  • Can I pay the deposit with a credit card not registered in my name?
  • Why is the credit card payment not going through successfully?
  • When is the deposit refunded?

Most read articles

  • How does Industrial Discount work?
  • Who is Industrial Discount?
  • Can I sell on Industrial Discount?
  • I registered because I can't see the auction data or documents?

Copyright 2025 – Industrial Discount.

Powered by Helpjuice

Definition by Author

0
0
Expand